Privacy Policy

3. How do we collect personal information?

We may collect personal information directly from you when you:

• Make a booking with us

• Contact us by phone, email or through our website

• Stay at Motel 707

• Make a payment or request an invoice

• Make an enquiry about accommodation, meals or other services

• Subscribe to marketing communications

• Provide feedback or make a complaint

We may also receive information through third-party booking platforms or service providers used to facilitate accommodation bookings and payments.

Where reasonably possible, we collect personal information directly from you.

4. Why do we collect and use your information?

Motel 707 may collect, hold and use your personal information to:

• Process and manage accommodation bookings

• Provide accommodation and related services

• Process payments and invoices

• Communicate with you about your booking or stay

• Respond to enquiries and requests

• Provide room service, meals or other services you have requested

• Improve our accommodation, services and customer experience

• Manage customer feedback and complaints

• Carry out accounting, administrative and business activities

• Meet our legal and regulatory obligations

• Protect the safety and security of our guests, staff and property

• Send promotional or marketing communications where permitted and, where required, with your consent

We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by law.

5. Disclosure of personal information

Motel 707 may disclose personal information where reasonably necessary to provide our services or operate our business.

This may include sharing information with:

• Accommodation booking platforms and reservation providers

• Payment processors and financial institutions

• IT, website and software service providers

• Accounting, legal and professional advisers

• Service providers who assist us in operating the motel

• Government agencies or authorities where required or authorised by law

• Emergency services or other relevant authorities where necessary to protect a person's safety

We do not sell your personal information to third parties.

6. Third-party booking and payment services

If you make a booking or payment through a third-party platform, that platform may collect and handle your personal information under its own privacy policy.

Motel 707 is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing your personal information.

7. Marketing communications

From time to time, Motel 707 may send information about our accommodation, offers, promotions or other services.

Where required by law, we will only send direct marketing communications with your consent.

You can ask us to stop sending marketing communications at any time by contacting us at:

Email: admin@motel707.com
Phone: 0487 707 080

8. Website and cookies

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information and information about how you use the website.

Our website may use cookies or similar technologies to improve website functionality, understand website traffic and improve the user experience.

Cookies may also be used by third-party services integrated with our website, such as booking, analytics or payment providers.

You can generally adjust your browser settings to refuse or manage cookies. However, disabling certain cookies may affect how some parts of the website function.

9. How we store and protect your information

Motel 707 takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the type of information, we may store personal information electronically and/or in physical records.

Access to personal information is limited to people who reasonably need it to perform their duties or provide services on behalf of Motel 707.

No method of storing or transmitting information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

10. How long do we keep personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

11. Accessing and correcting your information

You may contact us to request access to personal information that Motel 707 holds about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact:

Motel 707
Email: admin@motel707.com
Phone: 0487 707 080

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be unable to provide access or make a requested correction where permitted or required by law. If this occurs, we will explain the reason where appropriate.

12. Privacy complaints

If you believe Motel 707 has mishandled your personal information or has not complied with applicable privacy requirements, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Please contact:

Motel 707
Email: admin@motel707.com
Phone: 0487 707 080

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, or if you prefer to do so, you may contact the Office of the Australian Information Commissioner (OAIC) to make a privacy complaint.

13. Overseas disclosure

Some third-party service providers we use to operate our business may store or process information outside Australia.

Where applicable privacy laws require us to take particular steps before disclosing personal information overseas, we will take those steps.

Because third-party providers and technology services may change over time, the countries in which information may be stored or processed may also change.

14. Children's privacy

Motel 707 does not knowingly collect personal information from children for marketing purposes.

Where personal information relating to a child is necessary for a booking or accommodation stay, such information may be collected from the child's parent, guardian or accompanying adult as reasonably necessary to provide our services.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The most recent version will be made available on our website, together with the date it was last updated.

16. Contact us

If you have any questions about this Privacy Policy or how Motel 707 handles personal information, please contact us:

Motel 707
17 Ruby Street
Emerald QLD 4720
Australia

Phone: 0487 707 080
Email: admin@motel707.com