Terms & Conditions

1. General

These Terms & Conditions apply to all bookings, accommodation stays and services provided by Motel 707.

By making a booking or staying at Motel 707, you agree to comply with these Terms & Conditions, as well as any reasonable instructions provided by Motel 707 staff during your stay.

Motel 707 reserves the right to update these Terms & Conditions from time to time. The most current version will be available on our website.

2. Making a Booking

Bookings may be made directly with Motel 707 or through an authorised third-party booking platform.

A booking is considered confirmed once the booking has been accepted by Motel 707 or the relevant booking platform and any required payment or deposit has been received.

Guests must provide accurate and current information when making a booking, including their name, contact details and the number of guests staying.

The person making the booking is responsible for ensuring that all guests in their booking comply with these Terms & Conditions.

3. Rates and Payment

Accommodation rates are quoted in Australian dollars and may vary depending on the room type, dates, availability, booking platform and applicable offers.

Unless otherwise stated at the time of booking, payment is required in accordance with the payment terms provided during the booking process.

Motel 707 reserves the right to require a valid payment method or payment guarantee for a booking.

Additional charges may apply for services requested during your stay, damage to motel property, excessive cleaning or other charges permitted under these Terms & Conditions.

4. Check-In

Guests must provide valid identification and any information reasonably required to complete the check-in process.

Standard check-in and check-out times will be provided at the time of booking or by Motel 707.

Early check-in may be available upon request but is subject to availability and may incur an additional fee.

Guests arriving outside normal reception hours should contact Motel 707 in advance to arrange access where required.

5. Check-Out

Guests must vacate their room by the nominated check-out time unless a later check-out has been arranged with Motel 707.

Late check-out may be available subject to availability and may incur an additional charge.

Failure to vacate the room by the agreed check-out time may result in additional accommodation or other reasonable charges.

6. Cancellation and No-Show

Cancellation conditions may vary depending on the rate, booking type and booking platform used.

Guests should refer to their booking confirmation for the cancellation conditions that apply to their reservation.

Where a booking is made through a third-party booking platform, that platform's cancellation and refund conditions may apply.

If a guest does not arrive for a booking without cancelling in accordance with the applicable cancellation conditions, the booking may be treated as a no-show and applicable charges may apply.

7. Number of Guests

Only the number of guests stated on the booking may stay in the room unless additional guests have been approved by Motel 707.

Maximum occupancy limits apply to individual rooms and must not be exceeded.

Motel 707 reserves the right to refuse accommodation where occupancy limits are exceeded.

8. Children

Children are welcome at Motel 707, subject to the maximum occupancy of the room booked.

Parents and guardians are responsible for supervising children during their stay and ensuring that they comply with motel safety requirements and reasonable property rules.

9. Room Changes

Motel 707 will make reasonable efforts to provide the room type booked.

Where circumstances outside our reasonable control affect the availability of a particular room, Motel 707 may offer an alternative room of a similar standard where reasonably possible.

10. Rooms and Property

Guests are expected to take reasonable care of their room, furnishings, equipment and other Motel 707 property.

Guests must not remove motel property from the premises without permission.

Any damage, loss or excessive cleaning required as a result of a guest's actions may result in a reasonable charge to the guest responsible.

This may include damage to furniture, linen, towels, appliances, fixtures or other motel property.

Normal wear and tear will not be charged to guests.

11. Smoking and Vaping

Smoking and vaping are not permitted inside guest rooms or other areas where smoking or vaping is prohibited.

Guests who smoke or vape inside a non-smoking room may be charged reasonable additional cleaning or restoration costs.

Guests must comply with all applicable Queensland laws and Motel 707 smoking requirements.

12. Noise and Consideration of Other Guests

Guests are expected to behave respectfully and avoid excessive noise or behaviour that unreasonably disturbs other guests, staff or nearby residents.

Motel 707 may take reasonable action where a guest's behaviour causes significant disruption or creates a safety concern.

Serious or repeated disturbances may result in the guest being required to leave the property without a refund for unused accommodation, where permitted by law.

13. Illegal or Unsafe Behaviour

Illegal activities, threatening behaviour, violence, harassment or behaviour that creates a serious safety risk to guests, staff or property are not permitted.

Motel 707 reserves the right to contact emergency services or police where reasonably necessary.

14. Pets and Animals

Pets and animals are only permitted where specifically approved by Motel 707 in advance.

Assistance animals will be accommodated in accordance with applicable Australian laws.

Guests are responsible for ensuring that any approved animal does not cause damage, excessive noise or unreasonable disturbance.

15. Parking and Vehicles

Guests must park vehicles only in designated or permitted parking areas and must comply with any parking instructions provided by Motel 707.

Motel 707 is not responsible for loss of or damage to vehicles or belongings left inside vehicles, except where liability cannot lawfully be excluded.

Guests must not obstruct accessways, emergency exits or other designated areas.

16. Food, Drink and Room Service

Food and drink services, including room service, are subject to availability and applicable operating hours.

Guests may be required to comply with applicable licensing, food service and responsible service requirements.

Any charges for food, beverages or other services requested during a stay may be added to the guest's account or charged using the applicable payment method.

17. Personal Belongings

Guests are responsible for their personal belongings during their stay.

Valuable items should not be left unattended in rooms or vehicles.

If an item is left behind, guests should contact Motel 707 as soon as possible. Where an item is found, we will make reasonable efforts to contact the guest using the contact details provided.

Any return postage or delivery costs may be payable by the guest.

18. Internet and Wi-Fi

Where complimentary Wi-Fi is provided, it is provided for reasonable guest use.

Motel 707 does not guarantee uninterrupted availability, speed or compatibility of the Wi-Fi service.

Guests must not use the internet service for unlawful activities or activities that could compromise the security of the network or other users.

19. Liability

To the extent permitted by law, Motel 707 is not responsible for loss, theft, damage, injury or inconvenience arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot legally be excluded under Australian Consumer Law or other applicable legislation.

Where Motel 707 is legally responsible for loss or damage, our liability will be dealt with in accordance with applicable Australian law.

20. Personal Information

Motel 707 collects and handles personal information in accordance with our Privacy Policy.

By making a booking or providing personal information to us, you acknowledge that your information may be collected and used as described in our Privacy Policy.

21. Events Outside Our Control

Motel 707 will not be responsible for failure or delay in providing accommodation or services where the circumstances are outside our reasonable control.

This may include natural disasters, severe weather, fire, government restrictions, utility failures, emergencies or other circumstances that could not reasonably have been prevented.

Where such circumstances affect a booking, Motel 707 will communicate with affected guests and take reasonable steps to assist where possible.

22. Breach of Terms

If a guest seriously breaches these Terms & Conditions, Motel 707 may take reasonable action, including requiring the guest to leave the property where permitted by law.

No refund will automatically be provided for unused accommodation where a guest is required to leave because of serious misconduct or a material breach of these Terms & Conditions, subject to applicable law.

23. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that applies under the Australian Consumer Law or other applicable legislation.

Where a consumer guarantee or other legal right applies, it will continue to apply regardless of these Terms & Conditions.

24. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes will be dealt with in accordance with applicable Queensland and Australian law.

25. Contact Us

If you have any questions about these Terms & Conditions, your booking or your stay, please contact Motel 707:

Motel 707
17 Ruby Street
Emerald QLD 4720
Australia

Phone: 0487 707 080
Email: admin@motel707.com